Shipping policy

Last updated 9 November 2026

Thank you for shopping with Cast and Forge. This policy explains how we deliver your order, what delivery costs and what to expect after you place an order.

Order Processing

Unless otherwise stated on our website, we process orders within 2 business days, excluding bank holidays. Orders placed after midday, at weekends or on bank holidays may begin processing on the next business day.

Shipping Methods and Delivery Times

Orders can take 3 to 15 business days to arrive after dispatch. Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates and may be affected by courier delays, weather or other events outside our control.

Dining table deliveries are booked directly with our team as set out below.

Standard Courier Deliveries and Tracking

For all products other than dining tables, we’ll send you a dispatch confirmation email once your order has been fulfilled and dispatched. The email will include the name of the courier handling your delivery, your tracking number and a tracking link. Please allow time for the courier to update the tracking information after you receive the email.

Dining Table Delivery and Assembly

When you order a dining table, you’ll receive an order confirmation by email. Our team will then contact you directly to arrange a delivery date. Dining table orders are delivered and assembled by our specialist team, so courier tracking numbers are unavailable for these orders.

You must be present at the delivery address at the agreed time so our team can access the property and assemble your dining table.

We can only deliver and assemble dining tables at ground-floor properties with suitable access. Before ordering, please check that our team can safely carry the table components through the entrance and along the route to the room where the table will be assembled.

Shipping Costs

Shipping charges are calculated at checkout based on your destination, order weight and selected shipping method. Free standard shipping may be available on selected orders, as shown at checkout.

United Kingdom Customs, Taxes and Other Fees

For orders shipped to the United Kingdom, taxes, duties and import fees may apply. Where available, these charges will be calculated and collected at checkout and shown before you place your order. Unless otherwise stated, any applicable charges that have yet to be collected may be due before or at delivery and are the customer’s responsibility.

Additional import charges, customs duties, VAT, brokerage fees or courier handling fees may apply. These charges are determined by UK customs authorities or the courier and are the customer’s responsibility unless we expressly state at checkout that duties and taxes are prepaid. Customs processing may affect delivery times.

European Union Customs, Taxes and Other Fees

Orders shipped to countries in the European Union may be subject to VAT, customs duties, import taxes and courier brokerage or handling fees. Where available, applicable charges will be calculated and shown at checkout before you place your order. Unless otherwise stated, any applicable charges that have yet to be collected may be due before or at delivery and are the customer’s responsibility.

If checkout states that duties and taxes are prepaid, your order will be shipped with those charges prepaid and you should not be asked to pay additional import charges at delivery. Otherwise, applicable charges may be payable before or at delivery.

Import charges are determined by EU customs authorities or the courier and may vary based on the destination country, product classification, product value, country of origin and shipping method. Customs processing may affect delivery times.

Shipping Destinations

We currently ship to the United Kingdom.

International orders may be subject to customs duties, import taxes, fees and customs delays. Any applicable charges collected at checkout will be shown before you complete your purchase.

Address Accuracy

Please check your delivery address at checkout. If you need to correct it, contact us as soon as possible.

Lost, Damaged or Delayed Orders

If your order is lost, damaged or delayed, contact us so we can help. For courier deliveries, we’ll work with the courier to look into the issue.

Order Changes and Cancellations

If you need to change or cancel your order, contact us as soon as possible. We may be able to make changes before dispatch. Once an order is in transit, we’re unable to modify the shipment. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.

Questions?

Email us at sales@castandforge.co.uk or use the details in our contact information policy.